General Terms & Conditions

GENERAL CONDITIONS OF SALE @ is the sole property of R.S.R.V. sprl.

Contact info :

Rue Lesbroussart 43a - 1050 Ixelles – Belgium
Tel : + 32 2 201 60 02
VAT : BE08 10 27 40 58

The use of this website implies the acceptation of the General Terms and Conditions of Sales stated here below.

Only Belgian Law applies to the General Conditions of the Reservoir-store Webshop

  1. Purchase and payment is a belgian based Business to Consumer website and run by R.S.R.V sprl. By using this website, the user agrees to the General Terms and Conditions here stated.

For larger orders or B2B, please contact us directly through phone or e-mail.

Accepting these Terms and conditions of this website and confirming your order is a binding agreement that will be confirmed by e-mail.

You’ll always receive a confirmation e-mail from R.S.R.V. sprl to confirm your order. As long as this confirmation hasn’t been received, your order is not valid.

R.S.R.V. sprl has the right to refuse or cancel an order in the event that the stock was incorrect at the time of receiving the order, oncase of orders placed by minors, if the order procedures have not been correctly processed or when previous orders have caused issues.

Payment can exclusively be made by available methods of payments listed below. The total amount will be debited from your account only when your order has been accepted.

R.S.R.V. sprl remains the owner of the goods until payment has been completed.

To guarantee safe online payment and the safety of your personal data, transactions are by Ingenico Payment Services, which execute payment through SSL and requires no additional software.

The General conditions and the confirmation mails are always stated in the language of the website.

Online payment options:

-          Maesto

-          Visa

-          Mastercard         

  1. Delivery and time of delivery

The time of delivery stated on the website is indicative. Although R.S.R.V. commits itself to provide the swiftest service, delivery is dependent on our service provider, Bpost, and its partners.

You will receive with your order the tracking number for your parcel.

R.S.R.V. sprl currently only delivers in Belgium.

  1. Return Policy

The Belgian law on the commercial practices and the information and the costumer protection of July 14th, 1991 authorizes the consumer to notify to the salesman that he/she gives up his purchase in the 14 working days which follow the delivery date.

If an article is not appropriate, the salesman commits himself to exchange it or refunding it, in so far as the article is undamaged, unstained, odorless, unused and in its packing of origin. If possible, the customer will indicate the reasons for return on a document which join the parcel. The expenses sustained of sending back the article (s), will be paid by the customer.

If the received article does not correspond to the ordered article or if it is damaged, the salesman will refund or exchange the article as soon as possible. In this case, faulty goods must be notified to us via e-mail,, within 3 days of being received by you.

The salesman has the right to refuse or not to refund the turned over articles when those were damaged by the customer.

When the customer turns over an article, the salesman will refund directly by transfer on the bank account indicated by the customer.

-          Exceptions on the conditions stated above:

Repayment is not possible when a product has been worn or is damaged in any other way by the consumer.

All discounted items are final sales.

Any return must be made in the fourteen working days shortly after the day of the delivery with the slip included in the parcel or directly to R.S.R.V. sprl:

R.S.R.V. sprl
Rue Lesbroussart 43a
1050 Brussels

The customer must make validate the proof of reforwarding by the Post office. In the event of abusive return, the salesman reserves the right to refuse any further order. The salesman cannot grant of guarantee on the deterioration of surface of his products.


  1. Warranty

Official conditions of warranty of suppliers apply on These may vary from one brand to another and will be always mentionned when a purchase is made.

Dealing with warranty is the responsibility of

  1. Product information

All the articles suggested on this webshop are described in all good faith and most accurately possible. The offers and prices are valid the day of the consultation on the site. The prices indicated include the VAT.

The salesman reserves the right to modify his prices in particular, but not exclusively, following a modification of the legislation in force. The products presented on the site or in its catalogues and folders are proposed in limited stocks available. The salesman puts all works about it so that the ordered articles are available.

  1. Price

All prices are in euros and include VAT. Shipment cost, if any, are mentioned aside.

  1. Privacy

R.S.R.V. sprl reserves the right to collect data on the customer when this one made an order. All the personal data are intended for the internal use of R.S.R.V. sprl. In accordance with the law of the December 8th ,1992 relating to the protection of the life deprived with regard to the processing of data in personal matter, the customer constantly has the right of access and of correction to his data as of the right of opposition if it does not wish any more to be informed.

With this intention, he will write to the salesman, service customers, Rue Lesbroussart 43a 1050 Brussels by specifying his co-ordinates.

  1. Faults/defects

At delivery, the customer is required to control the goods carefully in order to verify the compliance of the order and the conformity of the goods.                     

In case of a defect or a non-conformity, the customer is required to contact within 3 days after delivery to describe the problem.

  1. Circumstances beyond our control

These are all external causes, anticipated or not, and on which R.S.R.V. cannot exert any influence, yet which make it impossible for R.S.R.V. to meet its commitments.

R.S.R.V. has the right to appeal to ‘Circumstances beyond our control’ if the circumstances that make it impossible to meet its commitments occur after R.S.R.V. should have met its commitments.

In such a situation delivery and other obligations of R.S.R.V. are cancelled. If this period is longer than 8 weeks, both parties can undo the agreement, without any obligation of compensation.


  1. Intellectual property

All the elements of the website, which they are visual or sound are protected by the royalty, of the marks or the patents and more generally by the intellectual property.

The customer who has an Internet site on a purely personal basis and which wishes to place, for a personal use, on his site a simple bond returning directly to the homepage of the site of the salesman, must obligatorily request the authorization of R.S.R.V. sprl.

  1. Applicable Law

The present conditions are subjected to the Belgian law. In the event of litigation, the Belgian right is valid and only the courts of the legal district of Brussels are qualified.